tk11971's Privacy Policy

tk11971 ("we", "our") operates a safe and trusted online gaming platform for users in Bangladesh. This privacy policy explains what information we collect when you use our website tk11971.lat, register an account, or use our services — and how we use that information and protect your privacy.

This policy applies to our website, mobile platform, and any related services. Continuing to use our platform means you have fully read and agreed to the terms of this privacy policy.

Our platform is for individuals aged 21 (twenty-one) or older only. We do not knowingly collect information from minors.

tk11971 may collect the following types of information in order to provide its services:

2.1 Information You Provide Directly

• Full name, date of birth, and national identity card details
• Email address and contact information
• Account username and password (stored in encrypted form)
• Transaction information — deposit and withdrawal history, and payment details processed via bKash, Nagad, Rocket, or bank transfer
• Documents submitted for identity verification (KYC process)
• Messages and communication records sent to customer support

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device information
• Date, time, and duration of visits to the website
• Information collected from cookies and similar tracking technologies
• Gaming activity logs — play history, bets, and results
• Referrer URL and navigation patterns within the site

2.3 Information Received from Third Parties

• Transaction confirmation information from payment processors
• Information from identity verification service providers
• Information received from fraud prevention and risk assessment services

tk11971 uses your information for the following legitimate purposes:

3.1 Providing and Operating Services

• To create, manage, and secure your account
• To process deposits and withdrawals — including verifying transactions related to the minimum deposit of ৳100 and minimum withdrawal of ৳1,000
• To record gaming activity and provide bonus benefits
• To manage technical support and customer service

3.2 Security and Compliance

• To detect and prevent fraud, money laundering, and other illegal activities
• To prevent access by minors and irresponsible gaming
• To fulfil KYC (Know Your Customer) obligations
• To monitor platform security and prevent cyber attacks

3.3 Improvement and Communication

• To improve our services and user experience
• To inform you about promotional offers and updates (subject to your consent)
• To resolve technical issues and analyse system performance

tk11971 applies industry-standard technical and organisational measures to protect your personal information.

• SSL Encryption: All data transfers on our website are encrypted using SSL/TLS technology, protecting your information from third-party interception.
• Password Protection: Your password is never stored in plain text — we use advanced hashing algorithms.
• Access Controls: Only authorised staff can access your information, and only to the extent necessary.
• Regular Security Audits: Our systems undergo regular security audits and vulnerability testing.
• Data Backup: Customer data is backed up on secure servers so it can be recovered under any circumstances.

We retain your personal information for as long as required by legal or business necessity. After an account is closed, only the information that must be kept due to legal obligations is retained for the specified period.

tk11971 does not sell or rent your personal information. However, information may be shared with the following parties in specific circumstances:

5.1 Service Provider Partners

Payment processors including bKash, Nagad, and Rocket, along with technical service providers, assist in operating our services. They may access information only to the extent necessary and are required to comply with our strict privacy standards.

5.2 Legal Obligations

We may be required to disclose information in order to comply with court orders, lawful requests from government authorities, or applicable law.

5.3 Fraud Prevention

Information may be shared with relevant authorities or specialised service providers for anti-money laundering (AML) and fraud detection purposes.

5.4 Business Transfers

In the event of a business restructuring, merger, or acquisition, user information may be transferred. We will notify you appropriately before any such change.

tk11971 uses cookies and similar technologies to ensure the best performance of the website.

6.1 Types of Cookies

• Essential Cookies: Necessary to maintain login sessions and security — these cannot be blocked.
• Functional Cookies: Used to remember your preferences, language, and settings.
• Analytical Cookies: Used to analyse and improve website usage.
• Marketing Cookies: May be used to show relevant promotional content.

You can disable non-essential cookies from your browser settings, though this may limit some website functionality.

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request deletion of your information, though some data may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain cases you may request that processing of your information be temporarily suspended.
• Right to Withdraw from Marketing: You may opt out of marketing communications at any time.
• Data Portability: You may request certain information in a structured format.

To exercise any of the above rights, please contact us. We will generally respond to your request within 30 (thirty) business days.

tk11971 takes responsible gaming very seriously. We use information about your gaming activity to:

• Identify potentially problematic gaming behaviour and provide support where needed.
• Maintain a list of users who have requested self-exclusion or restrictions.
• Ensure the protection of minors through age verification.

To learn more about responsible gaming, visit our Responsible Gaming page.

Our servers and technical infrastructure may be located in various countries. This means your information may be transferred to or stored outside Bangladesh. In such cases we ensure that:

• All third-party service providers comply with industry-standard security requirements.
• Appropriate safeguards for data transfers — such as contractual protection clauses — are in place.
• Relevant international data protection standards are followed.

This privacy policy may be updated over time. If there are any significant changes, we will notify you by email or through a clear notice on the website. Continuing to use the website after changes have been made means you agree to the updated policy.

The date of any change will be noted in the "Last Updated" section at the top of this page. We will provide a saved copy of a previous version upon request.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

We always strive to respond to any privacy-related request from you as quickly as possible. Your trust and confidence are tk11971's greatest asset.